Onsite Tech Support & Solutions Analyst

Accenture; New York (NY); On-site; USD 33,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture in New York City is seeking a Customer Technical Support professional to independently contribute as a subject matter expert. You will participate in discussions to provide thoughtful solutions and grow within a role focused on customer IT support, impacting customers and operations.

The position requires at least 1 year in customer tech support, strong focus on customer satisfaction, and a high school diploma; bachelor’s degree is a plus.

Qualifications

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Bachelor's Degree in relevant field

Job description

Accenture in New York City is seeking a Customer Technical Support professional to independently contribute as a subject matter expert. You will participate in discussions to provide thoughtful solutions and grow within a role focused on customer IT support, impacting customers and operations.

The position requires at least 1 year in customer tech support, strong focus on customer satisfaction, and a high school diploma; bachelor’s degree is a plus.