Onsite NYC Tech Support Specialist

Socket.dev; New York (NY); On-site; USD 69,891,000 - 180,893,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture in New York City is seeking a Customer Technical Support professional to resolve IT requests, document cases, and monitor systems to prevent incidents. You will work onsite and collaborate to provide thoughtful solutions.

Ideal candidates have at least 1 year in customer tech support, mastery of customer satisfaction, and a high school diploma; a Bachelor's is a bonus. The role offers comprehensive benefits and a clear salary range by location.

Qualifications

• 1 year of experience in customer technical support or IT support.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma or GED required.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Job description

Accenture in New York City is seeking a Customer Technical Support professional to resolve IT requests, document cases, and monitor systems to prevent incidents. You will work onsite and collaborate to provide thoughtful solutions.

Ideal candidates have at least 1 year in customer tech support, mastery of customer satisfaction, and a high school diploma; a Bachelor's is a bonus. The role offers comprehensive benefits and a clear salary range by location.