Onsite IT Support Analyst (Arlington)

Accenture; Virginia (MN); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Accenture is seeking an IT Technical Support Analyst to provide high-value technology services on-site at the Arlington, VA office. You will support events, incidents, and service requests, while partnering with global teams to maintain high performance and cost efficiency.

The role emphasizes strong communication with non-technical stakeholders and executives, and requires 1+ year in service desk/IT support plus ITIL tools experience.

Qualifications

• Minimum 1 year experience with Customer Technical Support
• Minimum 1 year experience with Customer Experience Management.
• Minimum 1 year experience in Service Desk or Desktop Support
• Minimum 1 year experience with ITIL software such as ServiceNow or Remedy
• Hands-on experience with Microsoft Windows 10, Windows 11, OSX and O365 support
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives
• High School Diploma or GED

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective IT incident, problem and service requests within SLA, liaising with wider teams locally and globally.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provide IT support for custom requests as directed.
• Ensure knowledge of products and services delivered from area of responsibility.
• Demonstrate understanding of CIO IT products and services and communicate use cases.
• Proactively suggest cost-efficient improvements and gather feedback/escalate to leadership.
• Collaborate across Technology Services and Geographic Services to ensure service delivery.

Skills

Customer Technical Support

Customer Experience Management

Service Desk

ITIL (ServiceNow/Remedy)

Windows 10/11, macOS, O365

Strong communication

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture is seeking an IT Technical Support Analyst to provide high-value technology services on-site at the Arlington, VA office. You will support events, incidents, and service requests, while partnering with global teams to maintain high performance and cost efficiency.

The role emphasizes strong communication with non-technical stakeholders and executives, and requires 1+ year in service desk/IT support plus ITIL tools experience.