IT Support Analyst: Customer-Focused Tech Solutions

Socket.dev; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Accenture is seeking an IT Technical Support Analyst to ensure technology runs smoothly for both internal users and external customers. You will provide high-value services, troubleshoot issues, and help users maximize performance.

In Accenture’s Solution Bars, customers find a team of IT support advisors—a space to diagnose, advise, fix, train, create, and scale tech solutions with speed.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives. Take ownership for individual customer interactions.

Job description

Accenture is seeking an IT Technical Support Analyst to ensure technology runs smoothly for both internal users and external customers. You will provide high-value services, troubleshoot issues, and help users maximize performance.

In Accenture’s Solution Bars, customers find a team of IT support advisors—a space to diagnose, advise, fix, train, create, and scale tech solutions with speed.