Onsite IT Support Analyst - Customer-Centric Tech

Accenture; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is hiring an IT Technical Support Analyst to join our Austin, TX team onsite. You will deliver high-value technology support to customers and ensure smooth operations for events like inductions and VIP meetings, while maintaining strong relations with stakeholders.

The role requires 1+ year in customer tech support, service desk or desktop support, with hands-on Windows, macOS, and O365 skills. Collaboration with local and global teams is key to success.

Qualifications

• Minimum 1 year experience with Customer Technical Support.
• Minimum 1 year experience with Customer Experience Management.
• Minimum 1 year experience in Service Desk or Desktop Support.
• Minimum 1 year experience working with ITIL software such as Service Now or Remedy.
• Minimum 1 year experience hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Take ownership for individual customer interactions and manage IT incidents, problems and service requests within SLA.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events.
• Provide IT support for custom requests as directed and ensure knowledge of products and services.
• Understand and communicate product and service use cases and how they benefit customers.
• Proactively suggest ways to ensure services remain cost efficient and gather feedback for leadership.

Skills

Customer Support

Customer Experience

Service Desk

Desktop Support

ITIL

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture is hiring an IT Technical Support Analyst to join our Austin, TX team onsite. You will deliver high-value technology support to customers and ensure smooth operations for events like inductions and VIP meetings, while maintaining strong relations with stakeholders.

The role requires 1+ year in customer tech support, service desk or desktop support, with hands-on Windows, macOS, and O365 skills. Collaboration with local and global teams is key to success.