Remote IT Support Analyst: Windows & Office 365 Expert

SCS Global Services; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

SCS Global Services is seeking a skilled Support Analyst to provide Level 1/2 IT support for enterprise desktop and web platforms. You will support Microsoft Office 365, FreshWorks, and in-house apps, working with IT colleagues to improve systems and processes. This role is remote and home-office based.

Ideal candidates bring 5+ years in IT helpdesk, strong Windows troubleshooting, and experience with AD/Azure AD, MEM/Intune, and ITSM tools. Certifications (A+/Network+, ITIL) are a plus.

Qualifications

• 5+ years in IT support (helpdesk/service desk) as a technician or analyst.
• Strong Windows OS troubleshooting and end-user support.
• Proficient in diagnosing hardware, software, and network issues.

Responsibilities

• Serve as primary contact for resolving technical issues.
• Provide Level 1/2 IT support for enterprise systems.
• Onboard and orient new users to IT tools and services.
• Oversee 3rd party IT services and vendor interactions.
• Collaborate with IT to improve systems and processes.

Skills

5+ years experience

Excellent communication

Explain technical concepts clearly

Empathy with users

Organizational skills

Problem-solving

Independent and collaborative

Hybrid/cloud AD/Azure

Education

A+/Network+

MSDST

MCTS

ITIL

Tools

Windows OS

Microsoft Office 365

Active Directory/Azure AD

MEM/Intune/Autopilot

Office 365 administration

ShareFile

Salesforce

SharePoint/OneDrive/Teams

Citrix ShareFile

TeamViewer Tensor

PowerShell

ITSM (Fresh Service)

Job description

SCS Global Services is seeking a skilled Support Analyst to provide Level 1/2 IT support for enterprise desktop and web platforms. You will support Microsoft Office 365, FreshWorks, and in-house apps, working with IT colleagues to improve systems and processes. This role is remote and home-office based.

Ideal candidates bring 5+ years in IT helpdesk, strong Windows troubleshooting, and experience with AD/Azure AD, MEM/Intune, and ITSM tools. Certifications (A+/Network+, ITIL) are a plus.