Onsite IT Ops & Imaging Specialist

NRI North America; Washington; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Life Insurance

401(k) Plan

Short-Term and Long-Term Disability

Generous Vacation and Flex Time Off

Company Paid Holidays

Training and Development Opportunities

Job summary

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding support, device imaging, and IT operations assistance at Ashburn, VA. This role focuses on hands-on hardware preparation, asset management, and onsite technical support to ensure a seamless employee onboarding experience.

You will collaborate with a remote support resource handling configuration, administration, and remote troubleshooting, while handling physical IT operations and in-person support tasks.

Qualifications

• Experience in desktop support, IT provisioning, hardware deployment, or technical support.
• Familiarity with workstation imaging and deployment processes.
• Experience with IT asset management and inventory control.

Responsibilities

• Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
• Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
• Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
• Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
• Support user account provisioning, software licensing, MFA, Group Policy administration, and other system administration tasks.
• Assist with legal requests for archived email, file, and data retrieval.
• Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
• Administer physical security systems, including badge access and user provisioning.
• Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
• Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.

Skills

Desktop support

IT provisioning

Hardware deployment

Technical support

Onsite customer service

Structured cabling

Tools

Endpoint Central

Dell hardware diagnostics

Enterprise onboarding processes

Job description

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding support, device imaging, and IT operations assistance at Ashburn, VA. This role focuses on hands-on hardware preparation, asset management, and onsite technical support to ensure a seamless employee onboarding experience.

You will collaborate with a remote support resource handling configuration, administration, and remote troubleshooting, while handling physical IT operations and in-person support tasks.