Telecoms Customer Support Specialist

Placements24; Queenstown (MD); On-site; USD 8,000 - 12,000; Full time

Job summary

Placements24 is recruiting a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. This role focuses on delivering high-quality service to customers and resolving inquiries about telecom services.

As the voice of the company, you will handle inbound calls and emails, assist with billing questions, explain plans and promotions, and help customers troubleshoot basic issues.

Qualifications

• Friendly and efficient customer service mindset.
• Clear communication with customers.
• Patience and professional demeanor.
• Strong problem-solving skills to resolve inquiries.

Responsibilities

• Handle inbound customer calls and emails regarding telecom services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.

Job description

Placements24 is recruiting a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. This role focuses on delivering high-quality service to customers and resolving inquiries about telecom services.

As the voice of the company, you will handle inbound calls and emails, assist with billing questions, explain plans and promotions, and help customers troubleshoot basic issues.