Onsite Collections Team Lead — Performance & Coaching

Account Control Technology; Fort Washington (Montgomery County); On-site; USD 21,000 - 29,000; Full time

Job summary

Account Control Technology in Houston is seeking an Onsite Team Lead for the NTTA Toll account to lead a collections team and drive performance while ensuring client requirements are met.

The role emphasizes supervision, training, and strategic planning to achieve monthly goals with a strong work ethic and effective communication. This is an onsite position focused on process optimization and compliance.

Qualifications

• High School Diploma, GED or equivalent is required.
• 1 year in a collector/production role preferred.
• Supervisory experience is a plus.
• Strong work ethic and high ethical standards.
• Ability to supervise and train staff effectively.
• Knowledge of collections systems is a plus.
• Must communicate effectively and manage time to meet production standards.

Responsibilities

• Exceeds all monthly collection goals assigned by management.
• Assists with forecasting monthly, quarterly and annual goals for each collector by client/type.
• Manages auto-dialer, letter campaigns and production logs.
• Assists with preparation for and conducting team meetings.
• Supports daily tasks including building team strategies, escalated negotiations, reporting and performance tracking.
• Maintains performance and collection records for all staff.
• Supervises, motivates and oversees training of staff, provides feedback.
• Analyzes overall staff performance to identify strengths and development needs.
• Provides management with a weekly summary of activities and accomplishments.
• Ensures compliance with client contracts and policies.
• Completes required management training and projects.
• Ensures compliance with laws governing collections.

Skills

Strong work ethic

Supervisory experience

Effective communication

Time management

Collections systems knowledge

Education

High School Diploma, GED or equivalent

Job description

Account Control Technology in Houston is seeking an Onsite Team Lead for the NTTA Toll account to lead a collections team and drive performance while ensuring client requirements are met.

The role emphasizes supervision, training, and strategic planning to achieve monthly goals with a strong work ethic and effective communication. This is an onsite position focused on process optimization and compliance.