Onsite Tax Advisor & Community Advocate

Intuit Inc.; Federal Way (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid sick time

Employee Stock Purchase Plan

E&O Insurance provided by Intuit

Employee Assistance Program

Discounts on Intuit products

Free TurboTax copy

Marketing opportunities

Job summary

Intuit is seeking highly motivated TurboTax Retail Experts to work on-site at a TurboTax Retail or Flagship location in the United States. You will provide in-person tax returns, tax advice, and software support to help customers navigate their tax needs.

As a trusted advisor and community ambassador, you will grow the local client base, build relationships, and participate in local marketing with TurboTax resources.

Qualifications

• Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred.
• Have an active PTIN as required by law to file taxes.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.
• Familiarity with Circular 230
• Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing
• Must be willing to wear a TurboTax uniform
• Must be willing to work in a front facing retail environment

Responsibilities

• Be a Proactive Community Ambassador: Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community.
• Provide Tax Expertise: Give hands‑on tax advice and complete preparation services for TurboTax customers, handling simple to complex tax situations.
• Deliver a Best in Class Customer Experience: Create an exceptional customer experience through professionalism and genuine interest in helping clients achieve their financial goals.

Skills

Tax expertise

Client advisory

Community outreach

Online presence

Education

EA/CPA/Attorney

Tools

Tax software

CRM tools

Job description

Intuit is seeking highly motivated TurboTax Retail Experts to work on-site at a TurboTax Retail or Flagship location in the United States. You will provide in-person tax returns, tax advice, and software support to help customers navigate their tax needs.

As a trusted advisor and community ambassador, you will grow the local client base, build relationships, and participate in local marketing with TurboTax resources.