Onsite Systems Support Technician II

Generac Power Systems; Sussex (WI); In loco; GBP 39.000 - 57.000; Tempo pieno

Descrizione del lavoro

Generac Power Systems in Sussex, Wisconsin, is seeking a Systems Support Specialist II to provide hands-on desktop, laptop, and telephony support in a manufacturing and office environment.

The role handles more complex technical issues with tier-1 support, collaborates with IT, and aids in software training and system upgrades, with on-site work and potential after-hours support as needed.

Competenze

• Associate degree in Computer Science or equivalent experience
• 2 years of experience troubleshooting PC’s, printers, phone and network issues
• Bachelor’s degree in Computer Science
• MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification

Mansioni

• Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
• Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
• Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
• Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
• Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
• Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files. Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
• Participate in Tier 1 call/ticket queue as necessary
• Maintain asset inventory of software and hardware through the asset management tool sets
• Ensures all configurations comply with IT policies and security parameters.
• Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
• Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
• Establish and implement activities to improve technology compliance with internal policies and standards.
• Interact with vendors for incident resolution as required.

Conoscenze

Windows OS

Office 365

Active Directory

Exchange

Networking

Avaya / Cisco PBX

Mobile Device Management

Audio/Visual equipment

Troubleshooting

Customer support

Formazione

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Strumenti

Windows Server

Linux OS

Exchange

Descrizione del lavoro

Generac Power Systems in Sussex, Wisconsin, is seeking a Systems Support Specialist II to provide hands-on desktop, laptop, and telephony support in a manufacturing and office environment.

The role handles more complex technical issues with tier-1 support, collaborates with IT, and aids in software training and system upgrades, with on-site work and potential after-hours support as needed.