Power Systems Technical Support Engineer

Generac Power Systems Inc; North Prairie (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Technical Support Representative I/III to diagnose and troubleshoot Generac generators, transfer switches, solar inverters, and battery storage systems.

You will work with our dealer network and provide on-site support as needed, ensuring timely warranty repairs and accurate documentation. The role emphasizes advanced mechanical and electrical troubleshooting, strong communication, and leadership in mentoring junior staff, within a collaborative,

Qualifications

• Associate degree or equivalent technical experience.
• Strong mechanical and electrical fundamentals.
• Excellent communication and customer service skills.
• Ability to diagnose complex generator, inverter, and storage systems.
• Experience with on-site diagnostics and warranty processes.
• Leadership and teamwork capabilities.

Responsibilities

• Answer inbound calls and emails from dealer technicians with complex inquiries.
• Document interactions and troubleshooting steps accurately.
• Troubleshoot mechanical, electrical, and controls issues.
• Perform on-site troubleshooting and repair support as needed.
• Track product failure trends and communicate findings.
• Mentor less experienced reps through coaching and guidance.
• Advocate for product improvements and support documentation.

Skills

Mechanical systems

Electrical theory

Customer service

Communication skills

Active listening

Troubleshooting

Leadership

Independent work

Microsoft Office

Generator controls

Inverter technologies

Battery storage

Product integration

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Generac Power Systems Inc. is seeking a Technical Support Representative I/III to diagnose and troubleshoot Generac generators, transfer switches, solar inverters, and battery storage systems.

You will work with our dealer network and provide on-site support as needed, ensuring timely warranty repairs and accurate documentation. The role emphasizes advanced mechanical and electrical troubleshooting, strong communication, and leadership in mentoring junior staff, within a collaborative,