Onsite Support Specialist: Housing & Wellness Programs

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Other benefits as listed

Job summary

The People Concern is seeking a Support Specialist at Mollie Maison in Los Angeles, CA. This 100% onsite role reports to the Program Manager and supports residents in Project Based Housing as part of the Outreach team.

Shift is Tuesday through Saturday from 3:00 PM to 11:30 PM; the position is full-time, non-exempt, and involves collaboration with an interdisciplinary team to assist with housing retention, life skills, and safety on-site. Training and HIPAA-compliant practices are emphasized.

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed.
• Proficiency In Word, Excel and Outlook.
• Obtain and maintain CPR and First Aid certification.
• Demonstrated knowledge of issues faced by a culturally diverse population.

Responsibilities

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation.
• Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively, and in a timely manner, with management, co-workers, and clients.
• Always maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conference, staff meetings, and department trainings.
• Other duties as assigned.

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

The People Concern is seeking a Support Specialist at Mollie Maison in Los Angeles, CA. This 100% onsite role reports to the Program Manager and supports residents in Project Based Housing as part of the Outreach team.

Shift is Tuesday through Saturday from 3:00 PM to 11:30 PM; the position is full-time, non-exempt, and involves collaboration with an interdisciplinary team to assist with housing retention, life skills, and safety on-site. Training and HIPAA-compliant practices are emphasized.