Support Specialist - Mollie Maison (Tuesday - Saturday, 3:00PM - 11:30PM)

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Other benefits as listed

Job summary

The People Concern is seeking a Support Specialist at Mollie Maison in Los Angeles, CA. This 100% onsite role reports to the Program Manager and supports residents in Project Based Housing as part of the Outreach team.

Shift is Tuesday through Saturday from 3:00 PM to 11:30 PM; the position is full-time, non-exempt, and involves collaboration with an interdisciplinary team to assist with housing retention, life skills, and safety on-site. Training and HIPAA-compliant practices are emphasized.

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed.
• Proficiency In Word, Excel and Outlook.
• Obtain and maintain CPR and First Aid certification.
• Demonstrated knowledge of issues faced by a culturally diverse population.

Responsibilities

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation.
• Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively, and in a timely manner, with management, co-workers, and clients.
• Always maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conference, staff meetings, and department trainings.
• Other duties as assigned.

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Role: Support Specialist

Reports to: Program Manager

Program: 1602-DHS ODR

Department: Outreach

Location: Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016

Setting: 100% Onsite

Schedule: Tuesday - Saturday, 3pm - 11:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist, Mollie Maison will function as part of a multi-disciplinary team, and provide site based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.

Services provided by the Support Specialist include supporting the LVN by performing various care activities and by aiding with activities of daily living (ADLs). In addition, the Support Specialist will assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will also be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills.

Essential Duties and Responsibilities

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Work in collaboration with other Project-based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho-social rehabilitation.
• Work with on site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively, and in a timely manner, with management, co-workers, and clients.
• Always maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conference, staff meetings, and department trainings.
• Other duties as assigned.

Qualifications

• High School Diploma or GED or Equivalent
• Minimum of one year experience providing services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
• Prior experience working in an Interim Housing site a plus
• Proficiency In Word, Excel and Outlook required
• Obtain and maintain CPR and First Aid certification
• Demonstrated knowledge of issues faced by a culturally diverse population

Work Environment

• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamwork and collaboration

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates