Onsite Support Engineer II — Client IT Troubleshooter

Blue Alliance; Horsham (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

9 paid holidays

401K Retirement with matching

Excellent medical, vision and dental

Life insurance

Cell phone stipend

3 weeks PTO

Job summary

Path Forward IT, part of the Blue Alliance network, is seeking an Onsite Support Engineer II to be the front line for client IT issues. This role is 100% onsite at assigned customer locations, with occasional travel between buildings to resolve outages and perform routine maintenance.

You will troubleshoot network, server, and endpoint issues, document progress in ticketing systems, and collaborate with vendors as needed to restore service while maintaining SLAs.

Qualifications

• Experience diagnosing network, server, and endpoint issues.
• Ability to document work in a ticketing system as tasks are completed.
• Willingness to work entirely onsite and travel between client buildings.

Responsibilities

• Troubleshoot network, server, and endpoint issues in virtual or physical environments.
• Escalate from Level I and follow defined escalation paths.
• Maintain IT environments in IT Glue and update articles.
• Remotely access systems to push scripts or run actions.
• Manage Microsoft 365, AzureAD, DHCP/DNS, and Active Directory issues.

Skills

VMware

Hyper-V

Windows Server

Networking concepts

On-call rotations

Tools

IT Glue

Ticketing system

Job description

Path Forward IT, part of the Blue Alliance network, is seeking an Onsite Support Engineer II to be the front line for client IT issues. This role is 100% onsite at assigned customer locations, with occasional travel between buildings to resolve outages and perform routine maintenance.

You will troubleshoot network, server, and endpoint issues, document progress in ticketing systems, and collaborate with vendors as needed to restore service while maintaining SLAs.