Onsite Support Specialist - Harm Reduction & Client Care

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan & Matching

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP programs

Job summary

The People Concern seeks a Support Specialist for the Shwashlock program in Santa Monica. You will serve as the first point of contact for Shower, laundry and locker services, ensuring confidentiality and smooth program flow.

You will welcome clients, provide service information, manage sign-ins, and support daily data entry and reporting. This full-time, onsite position requires a strong foundation in harm reduction and trauma‑informed care, ability to multitask, and effective teamwork within

Qualifications

• High School Diploma or GED or equivalent.
• Demonstrates effective customer service and professional conduct.
• Familiarity with non-violent crisis intervention.
• Familiarity with Harm Reduction and Trauma‑Informed Care.
• Valid California driver's license and acceptable driving record.
• Willing to drive program agency van.
• Able to multitask and stay organized.
• Knowledge of homelessness, mental health, and related issues.
• Ability to work in a high tolerance Harm Reduction model.
• Experience in a team setting and with data entry.

Responsibilities

• Greet and welcome clients; explain program components.
• Provide information on SHWASHLOCK services and hours.
• Sign up participants daily for showers, laundry, lockers; maintain confidentiality.
• Assist with printing sign-in sheets and recording daily stats.
• Maintain cleanliness of SHWASHLOCK showers, bathrooms and laundry areas.
• Distribute towels, toiletries, clothing, and restock hygiene items.
• Monitor locker intake/discharge and keep area orderly.
• Document incidents and repair needs; report to supervisor.
• Engage clients in case management, build trust, and screen requests.
• Support staff to maintain smooth daily operations and team collaboration.

Skills

Customer service

Non-violent crisis intervention

Harm Reduction

Trauma-Informed Care

Driver's license

Able to drive agency van

Multitasking

Organizational skills

Knowledge of homelessness & related JS

Teamwork

Computer literacy

Education

High School Diploma or GED or Equivalent

Job description

The People Concern seeks a Support Specialist for the Shwashlock program in Santa Monica. You will serve as the first point of contact for Shower, laundry and locker services, ensuring confidentiality and smooth program flow.

You will welcome clients, provide service information, manage sign-ins, and support daily data entry and reporting. This full-time, onsite position requires a strong foundation in harm reduction and trauma‑informed care, ability to multitask, and effective teamwork within