Onsite Strategy & Field Ops Lead – Transit

Remix; Fort Worth (TX); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Strategy & Operations Associate Principal in Fort Worth, TX. You’ll lead a local field-ops team, drive improvements, and scale services using Via’s platform.

This is a fully in-person role with onsite requirements 4–5 days per week, possible early mornings or evenings. You’ll coordinate with city partners, drivers, unions, and community leaders to deliver safe, reliable transportation. A Bachelor’s degree and 3+ years’ experience are required.

Qualifications

• Bachelor's degree required.
• Minimum 3+ years of experience in strategy or operations.
• Strong leadership and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs to ensure excellent service.
• Oversee driver scheduling, PTO approvals, inquiries, and performance conversations.
• Coordinate driver work schedules to meet demand while maintaining service levels.
• Act as the operational bridge between city partners, drivers, unions, and community leaders.
• Use data to diagnose problems and implement efficiency improvements for rider experience.
• Ensure compliance with all applicable policies and regulations.
• Lead and develop a high-performing driver team.

Education

Bachelor's degree

Job description

Via is seeking a Strategy & Operations Associate Principal in Fort Worth, TX. You’ll lead a local field-ops team, drive improvements, and scale services using Via’s platform.

This is a fully in-person role with onsite requirements 4–5 days per week, possible early mornings or evenings. You’ll coordinate with city partners, drivers, unions, and community leaders to deliver safe, reliable transportation. A Bachelor’s degree and 3+ years’ experience are required.