Fort Worth Strategy & Operations Associate Principal

Remix; Dallas (TX); On-site; USD 100,000 - 125,000; Full time

Job summary

Via is seeking a Strategy & Operations Associate Principal to lead onsite operations within our Fort Worth/Dallas area team. You’ll manage a local field operations team, drive continuous improvements, and oversee service quality for riders.

This is a fully in-person role requiring 4-5 days onsite, with possible early mornings or evenings. You’ll use data to optimize fleet, driver supply, and compliance while developing a high-performing driver workforce.

Qualifications

• Bachelor's degree required.
• 3+ years of leadership/ops experience.
• Experience leading driver/workforce teams.

Responsibilities

• Manage the daily onsite operations to provide safe, reliable transportation for riders.
• Make real-time decisions about fleet, driver supply, compliance, rider needs and issues.
• Manage the full employee lifecycle for drivers (scheduling, PTO, inquiries, performance conversations).
• Coordinate driver work schedules to meet demand.
• Bridge between city partners, drivers, unions, community leaders and local organizations.
• Use data to understand service performance and implement efficiency improvements.
• Ensure compliance with applicable policies, procedures and regulations.
• Lead, coach and develop a high-performing driver team.

Skills

Strategic leadership

People management

Operational excellence

Data-driven decision making

Communication skills

Independent worker

Education

Bachelor's degree

Job description

Via is seeking a Strategy & Operations Associate Principal to lead onsite operations within our Fort Worth/Dallas area team. You’ll manage a local field operations team, drive continuous improvements, and oversee service quality for riders.

This is a fully in-person role requiring 4-5 days onsite, with possible early mornings or evenings. You’ll use data to optimize fleet, driver supply, and compliance while developing a high-performing driver workforce.