Strategy & Operations Associate Principal New Dallas-Fort Worth, Texas

Via Transportation, Inc.; Dallas (TX); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a Strategy & Operations Associate Principal for their Dallas location. This role demands managing daily onsite operations for a modern transit network using innovative technology. You will oversee a team dedicated to ensuring accessible transportation for riders.

Candidates should possess over 3 years of strategic leadership experience, excellent communication skills, and a Bachelor’s degree. A competitive salary range of $100,000 – $125,000 along with comprehensive benefits is offered.

Qualifications

• Minimum of 3+ years of experience in a strategic leadership role.
• Comfortable in fast-paced environments with a high level of responsibility.
• Ability to lead and develop teams effectively.

Responsibilities

• Manage daily onsite operations for safe, reliable transportation.
• Make real-time decisions on fleet and driver management.
• Lead and coach a team of drivers.

Skills

Leadership

Communication

Problem-solving

Operational management

Education

Bachelor’s degree

Job description

Strategy & Operations Associate Principal

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Strategy & Operations Associate Principal on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in‑person position with the expectation that you will be onsite 4–5 days per week. There may be a need for early mornings or evenings.

What You’ll Do

• Manage the daily onsite operations of our service to ensure safe, reliable, and accessible transportation for riders.
• Make informed, real‑time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues.
• Manage the full employee life cycle for drivers—scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to meet demand expectations by ensuring adequate vehicle availability.
• Act as the operational bridge between city partners, drivers, unions, community leaders, and local organizations.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are

• Strategic leader with a minimum of 3+ years of experience and a Bachelor’s degree.
• Independent self‑starter who thrives in fast‑paced environments and feels comfortable with a very high level of responsibility.
• Savvy and tactful communicator who intuitively finds the right tone in every situation.
• Detail‑oriented executor who is obsessively action‑oriented and thrives while operating autonomously.
• Exceptional leader who has extensive experience leading support teams and people love working with you.
• Flexible and adaptable, willing to adapt quickly and make things work on the fly.
• Problem solver who does not accept the status quo and always looks for creative solutions.
• Based in the Fort Worth area or willing to relocate.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $100,000 – $125,000 per year.
• Comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.