Onsite Specialist - Wichita, KS

Adams Brown Technology Specialists; Wichita (KS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible work environment

Substantial paid time off

Comprehensive benefits package

Competitive pay structure

Job summary

A dynamic IT support company seeks dedicated IT professionals in Wichita, Kansas, to provide onsite support for clients. Responsibilities include troubleshooting desktop, laptop, and network issues and ensuring optimal service delivery. Ideal candidates are team-oriented with a strong mechanical aptitude and effective communication skills. A flexible work environment with comprehensive benefits is offered, making it an excellent opportunity for those looking to advance in their IT career. Travel to client locations is expected, enhancing hands-on support experience.

Qualifications

• Experience managing onsite desktop and server support.
• Ability to handle service requests efficiently.
• Knowledge of various IT and security tools.
• Strong mechanical aptitude and ability to work with tools and networking supplies.
• Excellent written and verbal communication; ability to document and follow procedures.
• Understanding of hardware, software, security tools, and concepts.
• Experience troubleshooting Office 365, Adobe Acrobat, etc.

Responsibilities

• Deliver onsite technical support for desktop and network issues.
• Document and troubleshoot service requests.
• Install and maintain client hardware and software.
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Skills

Client service orientation

Onsite hardware set up and support experience

Strong mechanical aptitude

Excellent communication skills

Ability to document procedures

Knowledge of hardware and software

Troubleshooting applications

Experience with Ticketing systems

Knowledge of networking tools

Tools

Connectwise Automate

Connectwise Manage

IT Glue

WatchGuard/Firewall

StorageCraft

Datto

Office 365

Adobe Acrobat

Job description

Overview

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

FLSA Status: Non-exempt

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Qualifications

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.