Onsite Specialist - Manhattan, KS

AdamsBrown, LLC; Manhattan (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay structure

Substantial paid time off

Comprehensive benefit package

Job summary

A technology support firm based in Manhattan, KS seeks IT Onsite Specialists to deliver technical support and manage hardware issues for clients. This role requires proficiency in client service, server support, networking, and hardware troubleshooting while working in a flexible environment. Candidates should possess a strong mechanical aptitude, excellent communication skills, and experience with support tools. This position may involve traveling to client sites and requires a positive and solutions-oriented mindset.

Qualifications

• Experience using networking tools required.
• Must be able to travel onsite to client premises.
• Understanding of hardware, software, and security tools.

Responsibilities

• Provides onsite desktop, laptop, server, and network support.
• Document, prioritize, troubleshoot, and elevate service requests.
• Facilitate restoration of normal service operation.

Skills

Client service orientation

Onsite hardware setup and support experience

Strong mechanical aptitude

Excellent written and verbal communication skills

Ability to document and follow procedures

Troubleshooting applications knowledge

Server and networking hardware support

Ability to work autonomously

Tools

Connectwise Automate

Connectwise Manage

Ticketing system/RMM Tool

Job description

Description

Position Summary

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This person must be physically located in or near the Manhattan, KS area.

FLSA Status: Non-exempt

Major Duties and Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and elevate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics, and Education

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.