Onsite Specialist - Manhattan, KS

Adams Brown Technology Specialists; Manhattan (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Substantial paid-time-off

Comprehensive benefit package

Flexible work environment

Job summary

A technology solutions provider in Manhattan, KS is seeking IT professionals with a focus on customer service to support clients onsite. Ideal candidates will have experience in server support, networking, and troubleshooting with tools like Connectwise. The role involves prioritizing and resolving service requests efficiently, requiring excellent communication and mechanical skills. This is a full-time, onsite position with a flexible work environment and opportunities for growth.

Qualifications

• Experience with onsite hardware setup and support, preferably with an MSP.
• Familiarity with security tools and networking concepts.
• Ability to document and adhere to established procedures.

Responsibilities

• Provide onsite support for desktop, laptop, server, and network issues.
• Document, prioritize, troubleshoot, and escalate service requests.
• Evaluate and identify client environment installations.

Skills

Client service orientation

Communication skills

Troubleshooting applications

Autonomous work

Tools

Connectwise Automate

Ticketing system

WatchGuard

Job description

Overview

Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.

Description
Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person. This person must be physically located in or near the Manhattan, KS area.

FLSA Status: Non-exempt

Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Qualifications

• Major Duties and Responsibilities
• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.