Onsite Spanish-Speaking Customer Service & Sales Rep

Thompsongas; Palm Beach Villas II (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity leave

Job summary

ThompsonGas in Greenacres, FL is seeking a Customer Service Representative to support growth through inbound/outbound calls, data entry, and strong customer care. This full-time onsite role requires resilience in a fast-paced environment and the ability to upsell products while delivering accurate information.

The ideal candidate has 3+ years in customer service, preferably call center, with excellent communication and computer skills.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but not required
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft Office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT during the busy season

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPX systems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
• Spanish Required
• Other duties as assigned

Skills

Customer service

Call center experience

Sales experience

Upselling

Education

Degree or equivalent experience

Tools

CARGAS

MPX

Job description

ThompsonGas in Greenacres, FL is seeking a Customer Service Representative to support growth through inbound/outbound calls, data entry, and strong customer care. This full-time onsite role requires resilience in a fast-paced environment and the ability to upsell products while delivering accurate information.

The ideal candidate has 3+ years in customer service, preferably call center, with excellent communication and computer skills.