Onsite Solutions Specialist - Drive Savings & Service

MSC; Amherst (NH); On-site; USD 28,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. in Amherst, NH, is seeking an Onsite Solutions Specialist to support a large strategic account. You will assist customers with procurement and order placement and manage MSC ControlPoint Solutions to deliver value.

The role involves collaborating with the account team to maximize satisfaction, participating in plant meetings, and contributing to Lean/Six Sigma initiatives. Travel up to 10% and a valid driver's license are required.

Qualifications

• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

Customer service

Sales skills

Communication

Industrial knowledge

Job description

MSC Industrial Supply Co. in Amherst, NH, is seeking an Onsite Solutions Specialist to support a large strategic account. You will assist customers with procurement and order placement and manage MSC ControlPoint Solutions to deliver value.

The role involves collaborating with the account team to maximize satisfaction, participating in plant meetings, and contributing to Lean/Six Sigma initiatives. Travel up to 10% and a valid driver's license are required.