Onsite SOC Operator - 2nd/3rd Shift (Alarm Monitoring)

St. Moritz Security Services; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. in Pittsburgh, PA, is seeking a Security Operations Center Operator to monitor alarms and assist customers in a 24/7 onsite SOC. Training and certification as a Remote Security Officer are provided; prior alarm monitoring is not required.

This onsite role demands strong communication, reliability, and the ability to manage multiple systems while delivering professional customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call centers, dispatch, or data entry preferred.
• Ability to handle a high volume of calls with accuracy.
• Willingness to work evenings, overnights, weekends and holidays.

Responsibilities

• Monitor security alarms and respond according to procedures.
• Communicate with customers, responders, and internal teams to resolve events.
• Provide professional customer service during high call volumes.
• Accurately document activity across multiple computer applications.
• Assist customers with account inquiries and basic troubleshooting.
• Remain alert and organized in a 24/7 operations environment.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Data entry

Education

GED or HS Equivalency

HS Diploma

Job description

St. Moritz Security Services, Inc. in Pittsburgh, PA, is seeking a Security Operations Center Operator to monitor alarms and assist customers in a 24/7 onsite SOC. Training and certification as a Remote Security Officer are provided; prior alarm monitoring is not required.

This onsite role demands strong communication, reliability, and the ability to manage multiple systems while delivering professional customer service in a fast-paced environment.