Security Operations Center Operator

St. Moritz Security Services; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. in Pittsburgh, PA, is seeking a Security Operations Center Operator to monitor alarms and assist customers in a 24/7 onsite SOC. Training and certification as a Remote Security Officer are provided; prior alarm monitoring is not required.

This onsite role demands strong communication, reliability, and the ability to manage multiple systems while delivering professional customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call centers, dispatch, or data entry preferred.
• Ability to handle a high volume of calls with accuracy.
• Willingness to work evenings, overnights, weekends and holidays.

Responsibilities

• Monitor security alarms and respond according to procedures.
• Communicate with customers, responders, and internal teams to resolve events.
• Provide professional customer service during high call volumes.
• Accurately document activity across multiple computer applications.
• Assist customers with account inquiries and basic troubleshooting.
• Remain alert and organized in a 24/7 operations environment.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Data entry

Education

GED or HS Equivalency

HS Diploma

Job description

Security Operations Center Operator(SOC)

Pittsburgh, PA, United States of America

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Location: Pittsburgh – Whitehall Area (Onsite)

Job Type: Full-Time & Part-Time

Pay: $16.75 per hour

Position Title

Employees hired into this role will hold the position title of Virtual Coordinator (Onsite). This posting uses the title Security Operations Center (SOC) Operator to better reflect the day-to-day responsibilities of the position.

Position Overview

Join our 24/7 Security Operations Center and play an important role in helping protect people, businesses, and communities. This is an onsite position where you'll monitor security alarms, assist customers, and communicate with emergency responders when needed.

No prior alarm monitoring experience is required. We provide paid training and certification as a Remote Security Officer.

What You'll Do

• Monitor security alarms and respond according to established procedures.
• Communicate with customers, emergency responders, and internal teams to resolve alarm events.
• Provide professional customer service while handling a high volume of inbound calls.
• Accurately document activity and navigate multiple computer applications.
• Assist customers with account inquiries, alarm monitoring, and basic troubleshooting.
• Remain alert, organized, and focused in a fast-paced 24/7 operations environment.

What We're Looking For

• High school diploma or equivalent.
• Customer service, call center, dispatch, or data entry experience preferred.
• Strong communication, computer, and multitasking skills.
• Excellent attention to detail and sound problem-solving abilities.
• Reliable attendance and the ability to work evenings, overnights, weekends, and holidays as needed.
• Experience with alarm monitoring, access control, or security systems is a plus, but not required.

If you're looking for a stable career where your work has a real impact, we'd love to hear from you. Join our team and become part of an organization dedicated to protecting what matters most.

PA #188

Education Requirements (All)

• GED or H.S. Equivalent
• HS Diploma

Additional Information / Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan

This job reports to the Khris Pendzich

This is a Full and Part-Time position2nd Shift, 3rd Shift, Weekends.

Relocation is not required and travel is not required