Onsite 24/7 SOC Operator

St. Moritz Security Services, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 38,573,000 - 57,859,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. seeks an onsite Security Operations Center (SOC) Operator in Pittsburgh, PA. This 24/7 role monitors alarms, assists customers, and coordinates with responders to protect people and property.

Paid training and certification as a Remote Security Officer are provided. Position offers both full-time and part-time options, with 2nd and 3rd shifts, weekends, and holidays required. Starting pay is $16.75 per hour.

Qualifications

• High school diploma or GED required.
• Experience in customer service, call center, dispatch, or data entry preferred.
• Strong communication, computer and multitasking skills.
• Excellent attention to detail and sound problem-solving abilities.
• Reliable attendance and the ability to work evenings, overnights, weekends and holidays as needed.
• Experience with alarm monitoring, access control, or security systems is a plus.

Responsibilities

• Monitor security alarms and respond according to established procedures.
• Communicate with customers, emergency responders, and internal teams to resolve alarm events.
• Provide professional customer service while handling a high volume of inbound calls.
• Accurately document activity and navigate multiple computer applications.
• Assist customers with account inquiries, alarm monitoring, and basic troubleshooting.
• Remain alert, organized, and focused in a fast-paced 24/7 operations environment.

Skills

Customer service

Call center

Dispatch

Data entry

Attention to detail

Problem solving

Reliability

Communication

Multitasking

Shift flexibility

Education

GED or HS diploma

HS diploma

Job description

St. Moritz Security Services, Inc. seeks an onsite Security Operations Center (SOC) Operator in Pittsburgh, PA. This 24/7 role monitors alarms, assists customers, and coordinates with responders to protect people and property.

Paid training and certification as a Remote Security Officer are provided. Position offers both full-time and part-time options, with 2nd and 3rd shifts, weekends, and holidays required. Starting pay is $16.75 per hour.