Onsite Services Manager - Client-Focused Operations Lead

AppleOne Employment Services; Seattle (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

AppleOne Employment Services seeks a hands‑on Site Operations Manager for an onsite temp‑to‑hire opportunity in Seattle, WA. You will oversee daily site services, manage a small team, and build strong client relationships in a fast‑paced office environment.

The role emphasizes improving workflows, delivering excellent service, and coordinating mail, document production, imaging, and courier operations. Strong leadership, communication, and MS Office 365 skills are essential.

Qualifications

• Manage onsite office services, document production, mail services, hospitality support, and courier operations.
• Lead and develop a small onsite team while maintaining strong service delivery and customer satisfaction.
• Monitor operational performance, reporting, invoicing support, workflow efficiency, and service‑level agreement compliance.
• Serve as the main client‑facing contact for issue resolution, customer feedback, and business review support.
• High School Diploma or GED required.
• 3 to 5 years of experience in office services, document production, print services, hospitality, administrative operations, or a related field.
• 3 to 5 years of customer‑facing experience required.
• Minimum 2 years of leadership, supervisory, or management experience strongly preferred.
• Strong Microsoft Office 365 proficiency.

Responsibilities

• Manage day‑to‑day operations for a small to medium‑sized onsite service center, ensuring service levels, quality standards, and deadlines are consistently met.
• Supervise, coach, train, and support a small team of direct reports while promoting a positive, customer‑focused work environment.
• Oversee mail services, document production, scanning, imaging, managed print services, hospitality support, and courier operations.
• Serve as the primary client contact, conduct customer meetings, gather feedback, resolve issues, and escalte concerns as needed.
• Prepare operational reports, business reviews, service documentation, invoicing support, and performance updates.
• Monitor workflows, productivity, staffing needs, and process improvement opportunities to increase service efficiency.

Skills

Office services

Document production

Mail services

Hospitality support

Customer service

MS Office 365

Leadership

Communication

Project management

Education

High School Diploma or GED

Tools

Copiers/Scanners

Printers

Job description

AppleOne Employment Services seeks a hands‑on Site Operations Manager for an onsite temp‑to‑hire opportunity in Seattle, WA. You will oversee daily site services, manage a small team, and build strong client relationships in a fast‑paced office environment.

The role emphasizes improving workflows, delivering excellent service, and coordinating mail, document production, imaging, and courier operations. Strong leadership, communication, and MS Office 365 skills are essential.