Onsite Service Technician - Printers

A+ Consulting; Kentucky; On-site; USD 45,000 - 60,000; Full time

Job summary

A+ Consulting is seeking an Onsite Printer Service Technician to support Major Medical Center in Cleveland, OH. The role involves delivery, installation, troubleshooting, and repair of printers and related devices, with a Monday–Friday 8:00am–5:00pm shift.

The technician will assess customer needs, train users, and coordinate service with Xerox representatives to ensure diagnostics align with specifications and SLAs. Strong electro-mechanical aptitude is desired.

Qualifications

• 2 - 5 years of experience in servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.
• Onsite work in Cleveland, OH with standard shift hours.

Responsibilities

• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
• Diagnose, repair and maintain printers and accessories to peak operating condition per specifications.
• Schedule calls to manage SLA requirements across assigned activities.
• Communicate status, ETA, and closure to customers regularly.
• Assist customers with reported issues or questions on products.
• Train customers on proper usage and features of equipment.
• Ensure proper repair and maintenance procedures are followed and documented.
• Manage inventory and tracking of parts and devices.
• Provide meter reads on devices as needed.
• Present a positive image through professional appearance and conduct.

Skills

Printer servicing

Electro-mechanical aptitude

Job description

Job Description

Major Medical Center seeks Onsite Printer Service Technician in Cleveland, OH.

Shift: Monday - Friday 8:00am - 5:00pm

Delivery and installation of printer supplies, maintains, repairs equipment.

Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Xerox representatives to coordinate product solution.

Assess product needs in accordance with customer specifications.

Conducts technical training and product briefing with customers, vendors, and company representatives.

Responsibilities

• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
• Effectively schedule calls to manage SLA requirements across assigned activities.
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
• Assist customer with any reported issues or questions on customer product(s).
• Train Customer on appropriate usage of customer product & features.
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Provide Meter Reads on Devices as needed.
• Present a positive image through proper attire, communication skills and personal grooming.
• Assumes other special activities, responsibilities, and special projects from time to time as directed.
• Work closely with Operations and Project Team's during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs
• Conduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnostics
• Conduct printer assessments to optimize fleet and ensure customer standards are met.
• 2 - 5 years' experience in servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.

Company Description

About A+

Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.

A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.