Onsite Printer Technical Support

ManpowerGroup Global, Inc.; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Short Term and Long Term Disability

Job summary

ManpowerGroup Global, Inc. is seeking an Onsite Printer Technical Support in Cincinnati, OH to support hardware and software systems. The role emphasizes problem-solving, proactive service, and clear communication within the Operations Department.

The ideal candidate will troubleshoot devices, perform routine installations, and assist end users with printer functionality, including jams and consumables. This position offers growth within a dynamic, technology-driven environment.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Typically 2-5 years of related experience in maintenance, quality, or a similar field.
• Ability to troubleshoot hardware and software issues effectively.
• Strong communication skills and customer service orientation.
• Ability to work independently with minimal supervision and meet production goals.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemble system/products in accordance with standard procedures.
• Assist end users with device functionality, including clearing paper jams and replacing consumables.
• Coordinate with support teams and report customer satisfaction or dissatisfaction to appropriate management.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.

Skills

Problem solving

Communication skills

Customer service orientation

Independent work

Job description

Our client, a leading organization in the printing and technology support industry, is seeking a Onsite Printer Technical Support to join their team. As a Onsite Printer Technical Support, you will be part of the Operations Department supporting the technical service team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Printer Technical Support

Location: Cincinnati, OH

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemble system/products in accordance with standard procedures.
• Assist end users with device functionality, including clearing paper jams and replacing consumables.
• Coordinate with support teams and report customer satisfaction or dissatisfaction to appropriate management.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.

What's Needed?

• High School Diploma, GED, or equivalent work experience.
• Typically 2-5 years of related experience in maintenance, quality, or a similar field.
• Ability to troubleshoot hardware and software issues effectively.
• Strong communication skills and customer service orientation.
• Ability to work independently with minimal supervision and meet production goals.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop technical skills and gain valuable industry experience.
• Supportive team culture focused on growth and excellence.
• Work with cutting-edge technology and innovative solutions.
• Potential for career advancement within the organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.