Sr. On-Site Service Specialist

ADN Group; Cleveland (OH); On-site; USD 20,457 - 29,136; Full time

Job summary

A leading IT services company is seeking a detail-oriented Sr. On-Site Service Specialist to manage digital production printers and support day-to-day operations. The ideal candidate should have a high school diploma, experience in printing or related fields, and basic computer skills. Duties include operating printers, performing quality control, and maintaining records. This contract position offers a shift from Monday to Friday in Cleveland, OH, with a pay rate of $18.00/hr.

Qualifications

• High school diploma or GED required; preferred some post-secondary education.
• 1-2 years of experience in printing, mailing, or production environments.
• Knowledge of copier, printer, and bindery equipment is preferred.

Responsibilities

• Operate high-volume digital production printers and perform post-processing tasks.
• Utilize shipping software to fulfill orders and maintain records.
• Perform troubleshooting and minor repairs on printers and bindery equipment.

Skills

Attention to detail

Basic computer proficiency

Troubleshooting skills

Verbal communication

Customer service skills

Education

High school diploma or GED

Some post-secondary education

Tools

Microsoft Office Suite

FedEx Shipping Manager

Job description

Join to apply for the Sr. On-Site Service Specialist role at ADN Group

Job Title: Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator

Location: Parma, OH

Position Type: Contract - Temp to Engage (Onsite)

Shift: Monday - Friday, 7:00 AM - 3:30 PM

Pay Rate: $18.00/hr

Position Overview

Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role is ideal for candidates with experience in printing, mailing, or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail, basic computer proficiency, and the ability to perform physical tasks including lifting up to 50 lbs.

Key Responsibilities

Printing & Production Operations

• Operate high-volume digital production printers, duplicating, and bindery equipment.
• Load paper, clear jams, and unload printed material.
• Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing.
• Conduct quality control checks and final verification of printed materials.
• Stage, print, collate, and pack orders according to customer specifications.

Shipping & Receiving

• Utilize FedEx Shipping Manager and customer shipping software to fulfill orders.
• Maintain records for reports, inventory, and job logs (Google Docs or other platforms).
• Determine appropriate packing methods and materials; check packing slips for accuracy.
• Respond to and coordinate service calls, assist with filing and archiving.

Equipment Maintenance

• Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment.
• Maintain copier functionality and conduct routine equipment checks.

Administrative & Communication

• Document daily activities, job progress, and inventory accurately.
• Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels.
• Follow instructions, technical manuals, and standard operating procedures accurately.

Physical & Safety Requirements

• Walk, stand, bend, twist, and remain on feet for entire shift.
• Lift, pack, and carry boxes up to 50 lbs.
• Adhere to workplace safety and operational protocols.

Qualifications & Requirements

• High school diploma or GED required; some post-secondary education preferred.
• 1-2 years of related experience in printing, mailing, or production environments preferred.
• Basic computer proficiency, including Microsoft Office Suite.
• Knowledge of copier, printer, and bindery equipment preferred.
• Understanding of shipping/receiving procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal communication and customer service skills.
• Ability to work independently and meet deadlines.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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