Onsite Service Supervisor — Lead Tech Team & KPIs

Xylem; Fort Mill (SC); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with company contribution

Paid time off

Tuition reimbursement

Job summary

Xylem seeks a Service Supervisor to oversee technicians at a single Fort Mill site. You will manage safety, performance and development while controlling department expenses and coordinating with senior management.

This role requires 5–7 years of technical experience and 2 years in leadership, with strong IT and communication skills. Travel is occasional; the position offers a comprehensive benefits package and a focus on reliable service delivery, inventory control, and customer satisfaction in

Qualifications

• Bachelor’s or technical degree or equivalent military experience.
• 5–7 years of technical work experience or 2 years of industry-specific leadership.
• Ability to obtain customer clearances (TWIC, DISA, etc.) and clean driving record.

Responsibilities

• Create and maintain a safe working environment and culture.
• Define and drive customer and employee management, safety, and leadership.
• Demonstrate accountability and empowerment; lead with candid communication.
• Provide day-to-day supervision and input on KPI-related metrics.

Skills

People management

Leadership

Communication

Critical thinking

Troubleshooting

MS Office / IT

Education

Bachelor’s/technical degree

Military experience (equiv.)

Tools

Oracle/SAP

Microsoft Office

Cloud-based solutions

Skype

Job description

Xylem seeks a Service Supervisor to oversee technicians at a single Fort Mill site. You will manage safety, performance and development while controlling department expenses and coordinating with senior management.

This role requires 5–7 years of technical experience and 2 years in leadership, with strong IT and communication skills. Travel is occasional; the position offers a comprehensive benefits package and a focus on reliable service delivery, inventory control, and customer satisfaction in