Service Supervisor

Xylem; Fort Mill (SC); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with company contribution

Paid time off

Tuition reimbursement

Job summary

Xylem seeks a Service Supervisor to oversee technicians at a single Fort Mill site. You will manage safety, performance and development while controlling department expenses and coordinating with senior management.

This role requires 5–7 years of technical experience and 2 years in leadership, with strong IT and communication skills. Travel is occasional; the position offers a comprehensive benefits package and a focus on reliable service delivery, inventory control, and customer satisfaction in

Qualifications

• Bachelor’s or technical degree or equivalent military experience.
• 5–7 years of technical work experience or 2 years of industry-specific leadership.
• Ability to obtain customer clearances (TWIC, DISA, etc.) and clean driving record.

Responsibilities

• Create and maintain a safe working environment and culture.
• Define and drive customer and employee management, safety, and leadership.
• Demonstrate accountability and empowerment; lead with candid communication.
• Provide day-to-day supervision and input on KPI-related metrics.

Skills

People management

Leadership

Communication

Critical thinking

Troubleshooting

MS Office / IT

Education

Bachelor’s/technical degree

Military experience (equiv.)

Tools

Oracle/SAP

Microsoft Office

Cloud-based solutions

Skype

Job description

## Service SupervisorApply: Onsite: Fort Mill, South Carolina: Full time: Posted Today: R50804Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.THE ROLE:The Service Supervisor will be responsible for providing level supervision to technicians of a homogenous nature at a single site, with responsibility for attraction, retention, engagement, performance and development. This role will manage department expenses, expected to escalate significant employee relations issues to management and provides day-to-day direction of fundamental tasks. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to manager, has 1st level leadership capability and received coaching and guidance from senior management. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. • Create and maintain safe working environment and culture within the organization• Take care of company property• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills• Demonstrates high impact culture through innovation, accountability and empowerment• Is agile in responding quickly to customer issues• Day-to-day supervision responsibility • Autonomy to make decisions that impact their direct span of control• Demonstrates leadership behaviors of candid communication, collaboration, developing people, embracing DEI and innovation Travel Requirements:• Some travel required• 20%-80% travel depending on division & location (overnight stays, away from home)Driving Requirements:• Driver Application for Employment• Motor Vehicle Report (MVR)• Forms: Driver Disclosure and Release Employee Applicant Drug and Alcohol Statemento FMCSA Certificate of Awareness o Driver Certificate of Violationso Driver Statement of On Duty Hours Road Testo Copy of Driver’s Licenseo Copy of Medical Certificate QUALIFICATIONS: Education Requirements:• Bachelor’s/technical degree or equivalent military experience preferred Experience Requirements:• Ability to obtain all required customer clearances (TWIC, DISA, etc.) • Industrial or commercial process water experience required• Clean driving record• 5 to 7 years of technical work experience or 2 years of industry specific experience• Combined with 2 years of leadership/management experience Skill Requirements:• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions• People management• Ability to communicate up/down/across• Ability to lead and motivate teams• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers• Ability to defuse situations at a customer or internal issue. SALARY: The estimated salary range for this position is $95,000 to $105,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Xylem does not provide visa sponsorship for this position.