Field Service Manager – Electrical/Mechanical Leader

Xylem; Beverly, Northern (MA, KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible Time Off

Health, Dental, Vision

Volunteer Program Xylem Watermark

Employee Resource Groups (ERGs)

Job summary

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service teams across a major site and potentially multiple locations. The role emphasizes budgeting, workforce planning, and KPI reporting to ensure strong service outcomes.

You will guide workforce development, safety culture, and cross-functional collaboration to meet customer requirements and business goals. Join a Fortune 500 company committed to sustainable water solutions, with a comprehensive

Qualifications

• Experience leading field service teams at a large site or multiple locations.
• Strong budgeting and cost control capabilities.
• Ability to translate customer requirements into workforce plans.

Responsibilities

• Manage field service professionals and drive performance and development.
• Oversee budgets, expenses, and workforce planning across sites.
• Monitor KPIs, metrics, and service reliability to meet customer needs.
• Lead with safety, compliance and cost controls while supporting P&L goals.
• Collaborate with sales and commercial teams to achieve service center goals.

Skills

Electrical experience

Mechanical experience

Leadership

Budget management

Workforce planning

KPI reporting

Job description

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service teams across a major site and potentially multiple locations. The role emphasizes budgeting, workforce planning, and KPI reporting to ensure strong service outcomes.

You will guide workforce development, safety culture, and cross-functional collaboration to meet customer requirements and business goals. Join a Fortune 500 company committed to sustainable water solutions, with a comprehensive