Onsite Service Specialist: Customer Success & Solutions

MSC Industrial Supply Co.; Deerfield Beach (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dynamic healthcare plans

401K and stock purchase programs

Tuition reimbursement

Paid time off

Job summary

MSC Industrial Supply Co. is seeking an Onsite Service Specialist at a large strategic account in Deerfield Beach, FL. This role focuses on delivering outstanding customer service to drive long-term satisfaction and value.

You will assist with procurement and order placement, manage MSC ControlPoint Solutions (Vending, VMI, Crib), and work with the account team to optimize sourcing and savings for the customer’s shop floor.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• 2+ years inbound/outbound sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred; Military experience a plus.
• Metalworking knowledge a plus.

Responsibilities

• Assist customers with procurement and order placement.
• Manage MSC ControlPoint Solutions (Vending, VMI, Crib).
• Determine sourcing strategy for key customer projects with Category Team support.
• Participate in customer plant/production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on-site customer issues with sales-related solutions using available information.

Skills

Customer service

Sales skills

Problem solving

Communication

Windows OS

Industrial knowledge

Education

High School Diploma or equivalent

College degree preferred

Job description

MSC Industrial Supply Co. is seeking an Onsite Service Specialist at a large strategic account in Deerfield Beach, FL. This role focuses on delivering outstanding customer service to drive long-term satisfaction and value.

You will assist with procurement and order placement, manage MSC ControlPoint Solutions (Vending, VMI, Crib), and work with the account team to optimize sourcing and savings for the customer’s shop floor.