Onsite Service & Solutions Specialist

MSC Industrial Supply Co.; Saint Cloud (MN); On-site; USD 31,000 - 46,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an Onsite Service Specialist in St. Cloud, MN.

You will support large strategic accounts, assist customers with procurement and order placement, and manage MSC ControlPoint Solutions to drive value for customers. The role demands strong customer service, sales skills, and the ability to collaborate with account teams. A valid driver's license and up to 10% travel may be required; pay starts at $22.26 per hour and can reach $33.63 depending on location and

Qualifications

• High school diploma or equivalent required.
• 2+ years in inbound/outbound sales or customer service required.
• Industry experience preferred; metalworking knowledge a plus.

Responsibilities

• Assist customers with order placement, quoting, sourcing and logging savings data.
• Manage MSC ControlPoint Solutions (Vending, VMI, Storeroom) and optimize programs.
• Determine sourcing strategy with Category Team for customer projects.
• Participate in plant meetings, Lean/Six Sigma events and strategic initiatives.
• Collaborate with account team to maximize satisfaction and future projects.
• Resolve on-site issues with sales-related solutions and vendor coordination.
• Provide MSC standards-based customer service to retain accounts and revenue.

Skills

Computer literacy

Problem solving

Customer service

Written and verbal communication

Industrial knowledge

Sales competency

Education

High School Diploma or equivalent

College degree preferred

2+ years inbound/outbound sales or customer service

Industry experience preferred

Military experience a plus

Job description

MSC Industrial Supply Co. is seeking an Onsite Service Specialist in St. Cloud, MN.

You will support large strategic accounts, assist customers with procurement and order placement, and manage MSC ControlPoint Solutions to drive value for customers. The role demands strong customer service, sales skills, and the ability to collaborate with account teams. A valid driver's license and up to 10% travel may be required; pay starts at $22.26 per hour and can reach $33.63 depending on location and