On-Site Service Pro: Inventory & Customer Solutions

Grainger; Lancaster (Lancaster County); On-site; USD 30,307 - 38,572; Part time

Benefits offered by this job

Medical, dental, vision, and life ins.

6+ PTO days annually + holidays

401(k) retirement plan with company 6%

Employee discounts

Tuition reimbursement and financial/te

Job summary

Grainger is hiring a part-time On-Site Service Representative in the Lancaster, PA area. You will support customers by managing their inventory, delivering outstanding service, and driving account growth through KeepStock program.

The role requires visiting multiple customer locations and coordinating with sales partners to expand Grainger offerings. The OSR works 20+ hours per week on 1st shift, with route-based duties and a focus on safety and customer satisfaction.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Sales support

Route planning

Education

High School Diploma

Job description

Grainger is hiring a part-time On-Site Service Representative in the Lancaster, PA area. You will support customers by managing their inventory, delivering outstanding service, and driving account growth through KeepStock program.

The role requires visiting multiple customer locations and coordinating with sales partners to expand Grainger offerings. The OSR works 20+ hours per week on 1st shift, with route-based duties and a focus on safety and customer satisfaction.