Onsite Service Operations Coordinator

Epiroc Drilling Solutions, LLC; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care eligibility

Wellness program

Employee discounts

Short and long-term disability

Life and AD&D insurance

FSAs and HSA

Employee Assistance Program

401(k) plan

Direct deposit

Tuition reimbursement program

Paid Vacation

Paid Sick Time

Job summary

Epiroc Drilling Solutions, LLC is seeking a Service Administrator to support Service Centers with service order processing, invoicing, and coordination of training materials. The role emphasizes accurate record-keeping and strong communication with customers and technicians.

The position is onsite in the United States, with occasional travel to customer sites. A high school diploma and 1–3 years of related experience are preferred, along with proficiency in MS Office and excellent communication

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of practical experience in customer and/or technical service and training preferred in mining or heavy equipment.
• Valid driver’s license required.
• Excellent verbal, written and presentation communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Position may require ~10% travel for service admin support.

Responsibilities

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle and invoicing customers.
• Provide local troubleshooting support for service technicians and maintain accurate records for orders and credits.
• Update and manage training materials and assist in organizing technical training classes and marketing materials.
• Support other functions by preparing quotations, managing parts orders, and dispatching shipments.
• Serve as a backup for service administration across Epiroc USA Service Centers to ensure consistent customer support.
• Adhere to company policies on health, safety and product liability while promoting business growth.

Skills

Customer service

Communication

Presentation skills

Attention to detail

Teamwork

Travel readiness

Education

High School Diploma or equivalent

Tools

MS Office

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Epiroc Drilling Solutions, LLC is seeking a Service Administrator to support Service Centers with service order processing, invoicing, and coordination of training materials. The role emphasizes accurate record-keeping and strong communication with customers and technicians.

The position is onsite in the United States, with occasional travel to customer sites. A high school diploma and 1–3 years of related experience are preferred, along with proficiency in MS Office and excellent communication