Field Service Technician – Mining Equipment, Onsite Travel

Epiroc; Elko (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care eligibility

Tuition reimbursement

401(k) plan

Paid Vacation

Paid Sick Time

Disability insurance

Life Insurance

Job summary

Join Epiroc USA LLC as a Field Service Technician onsite in the United States. You will troubleshoot, repair, and install parts for drilling and mining equipment, with emphasis on uptime and customer support. The role requires active tool management, warranty processing, and adherence to safety standards across Level 1–3 responsibilities.

Travel and DOT/commercial license readiness are expected. We seek candidates with mechanical aptitude, hands-on experience, and the ability to work

Qualifications

• . The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics.
• . Own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc.
• . Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.
• . Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager.
• . Maintain a valid driver’s license; a good driving record is required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate).
• . Travel is required in this position.

Responsibilities

• Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Level 1: Complete daily work assignments as requested from the customer or supervisor
• Level 1: Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Level 1: Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Level 1: Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Level 1: Maintain courteous and professional demeanor and communication with customers and internal staff at all times
• Level 2: Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Level 2: Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
• Level 2: Be able to support varied activities, with simultaneous project and deadlines in a fast paced environment
• Level 3: Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Level 3: Rebuild various complete components to OEM specifications in service shop
• Level 3: Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Level 3: Serve as a subject matter expert for other service technicians, support with their training and development

Skills

Mechanical aptitude

Reading schematics

Driver's license

Strong work ethic

Travel is required

Education

Technical or Trade School certificate

2-5 years relevant experience

5+ years relevant experience

Tools

Hand tools

Job description

Join Epiroc USA LLC as a Field Service Technician onsite in the United States. You will troubleshoot, repair, and install parts for drilling and mining equipment, with emphasis on uptime and customer support. The role requires active tool management, warranty processing, and adherence to safety standards across Level 1–3 responsibilities.

Travel and DOT/commercial license readiness are expected. We seek candidates with mechanical aptitude, hands-on experience, and the ability to work