Service Administrator

Epiroc Drilling Solutions, LLC; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care eligibility

Wellness program

Employee discounts

Short and long-term disability

Life and AD&D insurance

FSAs and HSA

Employee Assistance Program

401(k) plan

Direct deposit

Tuition reimbursement program

Paid Vacation

Paid Sick Time

Job summary

Epiroc Drilling Solutions, LLC is seeking a Service Administrator to support Service Centers with service order processing, invoicing, and coordination of training materials. The role emphasizes accurate record-keeping and strong communication with customers and technicians.

The position is onsite in the United States, with occasional travel to customer sites. A high school diploma and 1–3 years of related experience are preferred, along with proficiency in MS Office and excellent communication

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of practical experience in customer and/or technical service and training preferred in mining or heavy equipment.
• Valid driver’s license required.
• Excellent verbal, written and presentation communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Position may require ~10% travel for service admin support.

Responsibilities

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle and invoicing customers.
• Provide local troubleshooting support for service technicians and maintain accurate records for orders and credits.
• Update and manage training materials and assist in organizing technical training classes and marketing materials.
• Support other functions by preparing quotations, managing parts orders, and dispatching shipments.
• Serve as a backup for service administration across Epiroc USA Service Centers to ensure consistent customer support.
• Adhere to company policies on health, safety and product liability while promoting business growth.

Skills

Customer service

Communication

Presentation skills

Attention to detail

Teamwork

Travel readiness

Education

High School Diploma or equivalent

Tools

MS Office

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

About us.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.

With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.

Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Administrator at Epiroc!

At Epiroc USA LLC, our Parts and Services Division (PSD) provides a broad range of services to maximize customers' productivity. We focus on spare parts supply, professional service, support solutions and training in the mining world. Service Administrators play a critical role in supporting Service Centers by driving increased market share and profitability while minimizing costs through regional service administration support. They ensure the effective implementation of service administration processes and routines, deliver timely communication to internal and external customers, maintain and safeguard business documents, and provide assistance with customer service and training initiatives. The work environment regularly involves an office setting environment with occasional exposure to moving mechanical parts, fumes, or airborne particles. Possibility of lifting up to 25 pounds may be required. Reasonable accommodations can be provided for individuals with disabilities to perform the essential functions of the job. The noise level is typically low to moderate. Personal Protection Equipment may be necessary when visiting service centers or customer mine sites. The role is designated as Safety Sensitive.

This position is also in charge of some trans-functional task for the smooth coordination with other areas within the operation.

Work Type (Onsite/Hybrid/Remote):

Onsite

Shift Timings (If applicable):

Day Shift

Responsibilities:

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle, creating and reconciling purchase orders, tracking Work In Progress (WIP), and ensuring timely invoicing of customers.
• Provide local troubleshooting support for service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and other relevant documents.
• Regularly update and manage training materials and business process reference documents. Assist in organizing technical training classes by managing logistics, preparing quotations, and supporting marketing materials.
• Support other business functions, such as preparing quotations, managing parts orders and receipts, dispatching shipments, and answering customer calls.
• Serve as a backup for service administration support across Epiroc USA Service Centers, ensuring consistent and reliable customer and distributor support.
• Adhere to company policies related to technical support, product liability, and Occupational Health, Safety, and Environment while contributing ideas to promote technical business growth.

Knowledge/Education:

• High school diploma or equivalent is required.
• One - three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience Mining or heavy equipment industry experience is highly preferred.
• Possess a valid driver's license.
• Excellent verbal, written and presentation communication skills.
• Maintain a professional demeanor and communication with customers and internal staff.
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook.
• Position may require approximately 10% travel to various locations for service admin support.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com

The work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate.