Onsite Inventory & Solutions Specialist

MSC Industrial Direct Co.,Inc.; Enfield, Northern (CT, KY); Hybrid; USD 31,000 - 48,000; Full time

Job summary

MSC Industrial Supply Co. in Enfield, CT is hiring an On-Site Service Specialist to deliver exceptional customer service and manage on-site inventory.

You will support procurement, order placement, and MSC ControlPoint Solutions, including VMI, vending, and crib systems, while collaborating with internal and external stakeholders. The role requires a High School diploma and at least two years in sales or inventory management, plus strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max).
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Problem solving

MS Office

Technical knowledge

Attention to detail

Education

High School Diploma or equivalent

Tools

Salesforce (SFDC)

Job description

MSC Industrial Supply Co. in Enfield, CT is hiring an On-Site Service Specialist to deliver exceptional customer service and manage on-site inventory.

You will support procurement, order placement, and MSC ControlPoint Solutions, including VMI, vending, and crib systems, while collaborating with internal and external stakeholders. The role requires a High School diploma and at least two years in sales or inventory management, plus strong communication and problem-solving skills.