Onsite Inventory & Service Solutions Pro

MSC Industrial Direct Co.,Inc.; Granby, Northern (CT, KY); Hybrid; USD 31,000 - 46,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in East Granby, CT, is seeking an On-Site Service Specialist who delivers exceptional customer service and manages inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions, including Vending, Vendor Managed Inventory, and Crib systems. You will drive MSC's value through on-site engagement, optimize solutions, and collaborate with internal and external stakeholders while maintaining 6S standards and

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and general computer literacy.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.

Skills

Customer service

Sales

Problem solving

Communication

Microsoft Office

Inventory management

Technical solutions

Education

High School Diploma or equivalent

College degree preferred

Tools

Salesforce

Job description

MSC Industrial Direct Co.,Inc. in East Granby, CT, is seeking an On-Site Service Specialist who delivers exceptional customer service and manages inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions, including Vending, Vendor Managed Inventory, and Crib systems. You will drive MSC's value through on-site engagement, optimize solutions, and collaborate with internal and external stakeholders while maintaining 6S standards and