Onsite Service & Inventory Specialist

MSC Industrial Supply Co.; Little New York (TX); Sur place; USD 31 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K and stock purchase program

Tuition reimbursement opportunities

Paid time off

Wellness programs

Résumé du poste

MSC Industrial Supply Co. in West Little York, TX is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations. You will support procurement, order placement, and the MSC ControlPoint solutions including VMI, vending, and crib systems.

You will drive solution optimization through on-site engagement, collaborate with internal and external stakeholders, and mentor teammates to uphold MSC standards and culture.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone or outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.

Responsabilités

• Manage MSC ControlPoint solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.

Connaissances

High school diploma

Sales/inventory experience

Technical solutions knowledge

Proven performance

Customer service

Problem solving

MS Office

Communication skills

MSC solutions knowledge

Description du poste

MSC Industrial Supply Co. in West Little York, TX is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations. You will support procurement, order placement, and the MSC ControlPoint solutions including VMI, vending, and crib systems.

You will drive solution optimization through on-site engagement, collaborate with internal and external stakeholders, and mentor teammates to uphold MSC standards and culture.