Onsite Service Dispatcher & Coordinator

Zing Recruiting; Pine Brook (NJ); On-site; USD 30,000 - 39,000; Full time

Job summary

Zing Recruiting is seeking a Dispatcher / Service Coordinator in Pine Brook, NJ. The role is a Temp-to-Perm onsite position paying $25/hr, with a Monday–Friday schedule from 8:30 AM to 5:00 PM.

The position coordinates field and shop service activities from the initial customer request through work order completion and invoicing, serving as the liaison among customers, technicians, service management, purchasing, finance, and sales to ensure timely service delivery.

Qualifications

• 3+ years of experience in service coordination, dispatching, scheduling, customer service, or related roles.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with Microsoft Dynamics 365 Field Service is a plus.

Responsibilities

• Coordinate service requests, work orders, technician schedules, and customer appointments.
• Create and maintain work orders, service cases, and technician bookings.
• Monitor open and aging work orders and proactively address potential delays.
• Schedule preventive maintenance, emergency service, field repairs, and shop repairs.
• Coordinate technician routing and follow up on incomplete or rescheduled service.
• Communicate with customers regarding scheduling, service status, parts, and completion timelines.
• Prepare service quotes and follow up on outstanding quotes and purchase orders.
• Review technician documentation, labor, travel, and parts information for accuracy.
• Prepare completed work orders for invoicing and assist with billing questions or discrepancies.
• Maintain accurate service records and documentation.
• Monitor service backlogs and identify opportunities to improve workflow and efficiency.
• Work closely with Service Managers, Purchasing, Finance, Sales, and Field Service Engineers to ensure timely service delivery.

Skills

Service coordination

Dispatching

Scheduling

Customer service

Communication skills

Education

Associate's degree preferred

Equivalent experience considered

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics 365 Field Service

Job description

Zing Recruiting is seeking a Dispatcher / Service Coordinator in Pine Brook, NJ. The role is a Temp-to-Perm onsite position paying $25/hr, with a Monday–Friday schedule from 8:30 AM to 5:00 PM.

The position coordinates field and shop service activities from the initial customer request through work order completion and invoicing, serving as the liaison among customers, technicians, service management, purchasing, finance, and sales to ensure timely service delivery.