Onsite Tier 1 Help Desk Technician - Windows & Microsoft 365

Kelly Services

Dallas (TX)

On-site

USD 21,000 - 28,000

Full time

14 days+

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Job summary

Motion Recruitment Partners is seeking a Support Technician for an onsite role in Grand Prairie, TX. The contract-to-hire position focuses on Tier 1 and 2 technical support across desktop systems, business applications, and end-user technology, operating in Windows and Mac environments.

The role requires strong customer service, help desk experience, and proficiency with Microsoft Office 365; candidates should be able to install, configure, and support software and hardware, and manage browser

Qualifications

High school diploma or equivalent required.
Call center customer service experience preferred.
Previous help desk or technical support experience required.
Experience troubleshooting Microsoft Office 365 applications.
Ability to install, configure, and support software applications.
Experience supporting and troubleshooting internet browsers.
Knowledge of mobile applications support.
Strong understanding of Microsoft Office products.
Experience supporting Windows and Mac operating systems.
Experience with computer hardware troubleshooting.
Familiarity with Active Directory.

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktop systems, business applications, and end-user technology.
Troubleshoot incidents and resolve requests through ticketing systems.
Assist users with Microsoft technologies, hardware, software, browsers, and mobile apps.
Support both Windows and Mac environments to maintain user productivity.
Collaborate with team to ensure timely issue resolution.