Onsite Service Desk Technician - Hardware & Access

CCS Medical; Clearwater (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Bonus/Incentive Opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

CCS Medical is seeking an onsite Support/Service Desk I in Clearwater, FL. The role focuses on hardware lifecycle management and provisioning system access, with occasional phone support. You will document and track issues in the ticket system and work with the Service Desk team to resolve problems promptly.

The position reports to the Service Desk Manager and requires in-office presence five days a week, with potential short-site visits to St. Petersburg HQ.

Qualifications

• High School Diploma or equivalent.
• Familiar with common hardware and software used in an office environment.
• Fluent in English (written and verbal); ability to speak additional languages is a plus.
• CompTIA A+ certification is a plus but not required.
• Familiarity with Atlassian Jira is a plus.

Responsibilities

• Performs daily duties onsite (Monday-Friday) in the Clearwater, Fl distribution center to manage hardware and system access workflows.
• Images new computers and reimages repurposed computers, including setting up new employee profiles on the PC prior to shipping.
• Provisions mobile devices in Apple Business Manager and Intune, ships to recipient, and assists with setup questions.
• Packages and ships computers and associated equipment to remote employees.
• Creates new employee accounts in Active Directory and CCS systems.
• Processes termination tickets, ensuring disabling of employee accounts and equipment.
• Manages equipment returns and hardware inventory.
• Maintains an orderly, confidential work environment and adheres to HIPAA/privacy rules.

Skills

Office hardware/software familiarity

Task prioritization

Strong judgment/decision-making

Detail-oriented

English fluency

CompTIA A+ (plus)

Jira familiarity (plus)

Education

High School diploma or equivalent

Tools

Jira

Job description

CCS Medical is seeking an onsite Support/Service Desk I in Clearwater, FL. The role focuses on hardware lifecycle management and provisioning system access, with occasional phone support. You will document and track issues in the ticket system and work with the Service Desk team to resolve problems promptly.

The position reports to the Service Desk Manager and requires in-office presence five days a week, with potential short-site visits to St. Petersburg HQ.