Onsite Service Desk Analyst II: Windows & Access Expert

Americo Life, Inc.; Kansas City (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Company holidays

401(k) with employer matching

Parking near downtown office

Comprehensive health benefits

Job summary

Americo Life, Inc. is hiring a full-time Service Desk Analyst to join our expanding team. The role is onsite at our downtown Kansas City office, with hours from 8:00 to 5:00.

You will serve as a critical contact for technology support, restoring service and supporting endpoint and identity management to maintain a secure, efficient technology environment. This position provides hands-on enterprise support across Windows, Microsoft 365, AD/Entra ID, and security tools, with opportunities for

Qualifications

• 2–4+ years of experience in Service Desk or Desktop Support in a medium-to-large enterprise.
• Strong knowledge of Windows 10/11, Windows troubleshooting, profiles and encryption.
• Hands-on experience with M365, Exchange Online, AD/Entra ID, Intune, Autopilot, MDT, VPN, Wi‑Fi, DNS/DHCP.
• Familiarity with MFA platforms (Okta, Duo) and endpoint security tools (CrowdStrike, Defender).
• Certifications preferred: CompTIA A+, Network+, Microsoft 365 Fundamentals, Endpoint Administrator.

Responsibilities

• Provide Tier 1 and Tier 2 support for associates, contractors, and business partners.
• Build, deploy, and support laptops/desktops using Intune, Autopilot, and MDT.
• Perform account provisioning and access support in AD/Entra ID, M365, and Exchange Online.
• Troubleshoot network, security, and application access issues; escalate as needed.
• Document tickets in Freshservice and contribute to process improvements.

Skills

Windows 10/11

Microsoft 365

Active Directory/Entra ID

VPN & MFA

Security tools

Education

Technical or vocational education

Four-year college education

Hands-on enterprise support experience

Tools

Microsoft Intune

MDT

Autopilot

Cisco Meraki

SonicWall

CrowdStrike Falcon

Defender for Endpoint

Okta

Duo

Freshservice

Job description

Americo Life, Inc. is hiring a full-time Service Desk Analyst to join our expanding team. The role is onsite at our downtown Kansas City office, with hours from 8:00 to 5:00.

You will serve as a critical contact for technology support, restoring service and supporting endpoint and identity management to maintain a secure, efficient technology environment. This position provides hands-on enterprise support across Windows, Microsoft 365, AD/Entra ID, and security tools, with opportunities for