On-Site Service Desk Analyst — Windows & IT Support

Finance of America Holdings; Tulsa (OK); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision

Life insurance

Paid time off

401(k) with employer match

Flexible spending account

Employee stock purchase plan

Job summary

Finance of America Holdings in Tulsa seeks a Tech Support professional to provide Tier 1 help desk and deskside support. You will handle hardware, software, and access issues, set up workstations on-site, and document incidents in the service desk system.

Ideal candidates have at least 1 year in a help desk, familiarity with AD/Entra (Azure AD), Intune, and Jira Service Management, and strong communication skills for user-focused support.

Qualifications

• Minimum 1 year of help desk or desk-side support experience.
• Basic working knowledge of Windows 10/11 and Microsoft Office applications.
• Familiarity with Active Directory, Entra (Azure AD), Intune, Jira Service Management, or similar enterprise tech.
• Basic understanding of networking concepts and VPN connectivity.
• Ability to follow documented procedures and escalate when needed.

Responsibilities

• Provides Tier 1 technical support in-person, via ticketing system, phone, email, and chat.
• Troubleshoots routine hardware, software, and connectivity issues.
• Sets up and maintains on-site workstations and peripherals.
• Assists users with Windows 10/11, Office, printers, and mobile devices.
• Documents incidents and resolutions in the ticketing system.
• Escalates complex issues to senior staff with proper details.
• Performs approved software installations and routine configuration changes.
• Supports conference room and on-site IT needs as assigned.
• Participates in IT upgrades, moves, and workstation changes.
• Maintains professional communication with users throughout the process.

Skills

Windows 10/11

Microsoft Office

Active Directory

Azure AD / Entra

Troubleshooting

Help desk experience

Communication

Team collaboration

Networking basics

Education

High School Diploma or GED

Associate's or bachelor's degree

CompTIA A+ or related entry-level IT certification

Microsoft certification

Tools

JIRA

Jira Service Management

Entra / Azure AD

Intune

SharePoint

Job description

Finance of America Holdings in Tulsa seeks a Tech Support professional to provide Tier 1 help desk and deskside support. You will handle hardware, software, and access issues, set up workstations on-site, and document incidents in the service desk system.

Ideal candidates have at least 1 year in a help desk, familiarity with AD/Entra (Azure AD), Intune, and Jira Service Management, and strong communication skills for user-focused support.