Help Desk Analyst I – Windows & Microsoft 365 Support Pro

CHIPTON-ROSS Inc.; Topeka (KS); On-site; USD 40,000 - 50,000; Full time

Job summary

Chipton-Ross is seeking a Service Desk Analyst 1 for a contract opportunity in Topeka, KS. The role focuses on diagnosing and resolving incidents across Windows workstations, Microsoft 365, enterprise apps, and mobile devices while delivering professional customer service.

You will document solutions in ServiceNow, assist with onboarding and MFA enrollment, and engage in a rotating after-hours on-call schedule.

Qualifications

• Minimum of two (2) years of experience in a Service Desk, Help Desk, Desktop Support, or similar environment.
• Strong customer service and communication skills; ability to document solutions clearly.
• Experience with Windows 10/11, Microsoft 365, Azure AD/MFA, ServiceNow and mobile devices.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents for Windows workstations, Microsoft 365, iOS/Android devices, and VPN connectivity.
• Provide professional, customer-focused support and effective communication at all levels of the organization.
• Document, track, and manage incidents and requests in ServiceNow and adhere to SLAs.
• Assist with onboarding, access provisioning, MFA enrollment, and password resets.

Skills

Customer service

Troubleshooting

Communication

Prioritization

Documentation

Windows 10/11

Microsoft 365

Education

High School Diploma or GED

Tools

ServiceNow

Microsoft Intune

Citrix

Azure AD / MFA

Job description

Chipton-Ross is seeking a Service Desk Analyst 1 for a contract opportunity in Topeka, KS. The role focuses on diagnosing and resolving incidents across Windows workstations, Microsoft 365, enterprise apps, and mobile devices while delivering professional customer service.

You will document solutions in ServiceNow, assist with onboarding and MFA enrollment, and engage in a rotating after-hours on-call schedule.