Onsite Service Desk Analyst — Fast-Paced IT Support Phoenix

Irvine TechNology Corporation

Phoenix (AZ)

On-site

USD 46,000 - 54,000

Full time

3 days ago

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Job summary

Irvine Technology Corporation is seeking a Service Desk Analyst to join the IT support team in Phoenix, onsite 4 days per week. You will provide responsive, customer-focused technical support to internal users via phone, email, chat, and a ticketing system, handling 40–50+ interactions daily.

Candidates should have prior service desk experience in a high-volume setting, hands-on PC hardware and software support, familiarity with ServiceNow or similar systems, and a bachelor’s degree or current

Qualifications

Experience handling 40+ calls per day in a high-volume environment.
Hands-on PC hardware, OS, software, mobile devices, password resets, and networking equipment support.
Experience with ServiceNow or a similar IT ticketing system.

Responsibilities

Provide high-volume technical support to internal end users via phone, email, chat, and a ticketing system.
Troubleshoot and resolve hardware, software, OS, connectivity, password, mobile device, and other end-user issues.
Support PCs, handheld devices, switches, routers, hotspots, scanners, VMs, and software installations.
Manage tickets and document issues to resolution.
Locate and use knowledge articles to troubleshoot while maintaining a positive customer experience.